Chapter 01: Attitude
Q1.feelings sentiments moods and emotions about some person Idea event or object are
affective component
Q2.profits operational efficiency strategic efforts, integrated approach, tech-savvy we are examples
benefits to organization
Q3.beliefs, opinion, knowledge or information held by an individual are
cognitive components
Q4.work motivation Mein Main fest in enthusiasm to do work, punctuality, regular attendance, _____ , determination to meet deadlines,etc.
production of quality output
Q5.winning attitude is mental disposition of an individual which keeps ____' on life even when chips are down.
positive Outlook
Q6.Pessimist, irrational analyst, destructive critics, skeptics and losers are people with
negative attitude
Q7._____ is the process of studying a particular phenomenon, either on the job or off the job.
Learning
Q8.A form of learning whereby a behavior followed by a positive response is more likely to be repeated
Instrumental conditioning
Q9.management thinkers focus on three types of attitude they are job satisfaction job involvement and
organizational commitment
Q10.Classical conditioning that occurs outside the learners conscious awareness
Subliminal conditioning
Q11.Interrelated and widely shared sets of beliefs that typically relate to social or political contexts
Ideologies
Q12.The handshake that conveys confidence is
Firm
Q13.The more exposure we have to a stimulus, the more we tend to like it
Mere exposure effect
Q14.optimist rational analyst constructive protects believers and winners are people with
positive attitude
Q15.learning can be achieved by education observation and
experience
_____________________
Chapter 02: Goal Setting
Q1.Characteristics of goal setting : futuristic : : benefits of goal setting : ?
direction
Q2.1st step of goal setting is?
Define life ambition
Q3.objectives should be here to provide good understanding among all the ______
people involved
Q4.Goals with periodicity of one year is
medium term
Q5.Supervision invoice periodically observation that shed aviation and provide feedback for
correction
Q6.managing business requires balancing variety of short and long term _____ of enterprise
needs and goals
Q7.Performance cycle involve for aspects; commitment working evaluation and
correction
Q8.Objective are attainable, concrete, measurable and?
Acceptable
Q9.individual personality development includes developing skills like knowledge and attitude of ____
managing self
Q10.Objectives are _____ as they relate to the future of an enterprise
Futuristic
Q11.Performance enhancing involves; appraisal coaching and training counseling and
Mentoring
Q12.Search monitoring is a basic approach of
achievers
Q13.Professional management is management by choice and not by
Chance and hunches
Q14.individual have to develop that personality by setting objectives and planning for their_____
achievements
Q15.An attempt to replace guess to work by judgment is always_____
Rational
___________________________
Chapter 03: Time Management
Q1.globe jungle survival of the pictures has returned with
Vengeance
Q2._____ rule states that 80% of all that happens at work is really the ___ of 20% work
result
Q3.As you cannot go back in time space you cannot recover ?
loss
Q4.Making introspection to know why you aren't enthusiastic about doing certain thing is?
setting goals
Q5.Of all resources, _____ is the most precious one as it brings opportunities and raises problems.
Time
Q6.___ refers to assignment of activities with clear goals and authority necessary to make use of resources required to complete task.
delegation
Q7.Process related factors are?
Communication breakdowns
Q8.file manager to manager and enterprise activities 5 resources important they are financial human physical information and
time
Q9.Meetings should be held with clear a well designed ___
Interruptions
Q10.____ work expands so as to fill the time available for time
prolonging work
Q11.failure to do things in time may cause anxiety, frustration, _____ and other ill feelings
guilt
Q12._____ refers to preparing a schedule of activities along with time
Scheduling
Q13.Developing assertiveness is important to avoid
interruptions
Q14.Consolidation of similar tasks is a way of _____
organizing work
Q15.scheduling : Time journals : : controlling : ?
Assertiveness
____________________
Chapter 04: Stress Management
Q1.Psychological reactions of stress may include feeling mentally drained, constantly frightened or?
terrified
Q2.Types of stress ?
High stress
Q3.Burnout is a situation in which persons are
emotionally exhausted
Q4.An optimal level of stress, that leads to positive emotional balance and?
good performance
Q5.Anything that makes you tense, angry, frustrated and miserable is called
Stress
Q6.Stress threshold refers to the level of ______ that one can tolerate before feeling of stress occur
Tolerate
Q7.Defense Mechanism include Physical Defense, Mental defense and
Spiritual defense
Q8.Stress appears when work load is heavy and time available to finish it is
Limited
Q9.Trauma is a situation in which there is ____ of self concept and belief in one's capabilities.
disintegration
Q10.Working for long time on high stress projects may cause
Burn-out
Q11.Stress is high when the impact on mind and body of individual is?
Severe
Q12.Stress is not static as it is dependent on?
Dynamic conditions
Q13.Physical reactions of stress may include change in appetite, nausea and
Q13.Physical reactions of stress may include change in appetite, nausea and
squeamishness
Q14.Two exertive stress products are burn-out and
trauma
Q15.___ is a universal need as one should learn how to manage stress to enrich quality life.
Stress management
_____________________
Chapter 05: Communication Skills
Q1.Culture is a composite of language, tradition, ______
values and habit
Q2.Communication is effective when the sender and receiver have ____
Q2.Communication is effective when the sender and receiver have ____
same frame of mind
Q3.differences in values and language may lead to different _______ communication gaps
different interpretations
Q4._____ is the means by which people relate to one another in an organization.
Communication
Q5._____ postal or courier delays, lost telegrams, and bounced back e-mails may create communication failures.
Written Communication
Q6.Communication gap is said to exist when the communication fails to _____ its basic goal.
Accomplish
Q7.the effective communicator at different level of management is the product of both business and communication _______
Knowledge and skills
Q8.Each generation of people will have their own mind sets- perception, cognitive approach and
motivation
Q9.______ require skills of composing sentences, paragraphs, and messages for coherence.
Supervisory level
Q10.Decision making becomes easy when____ is available and people affected give their acceptance for its implementation.
information
Q11.Communication credibility is based on three factors; trustworthiness, expertise and
dynamism
Q12.Communication is process of exchange- sending message and __
receiving feedback
Q13.
Effective communication tends to encourage better performance and
job satisfaction
Q14.
High status people tends to exhibit their esteem, authority and
Commitment to organization
Q15.____ is a specialized language of groups that includes the acronyms and slang.
Jargons
_______________________________
Chapter 06: Process of Communication
Q1.Down ward communication flows from_________ to_________.
Upper to lower
Q2.Receiver sends return message to sender, this is known as?
Feedback
Q3.action model is also known as
Bull's eye theory
Q4.Based on media communication may be divided into three forms they are, oral, written and?
NON-Verbal Communication
Q5.Receiver _____ the message to understand the message
decode
Q6.The following is (are) the most effective ways of communication
Written
Q7.Communication is the task of imparting __
Information
Q9.Environmental Barrier to communication include?
Noise
Q10.Oral communication and written communication are examples of?
Verbal Communication
Q11.Personal Communication, Organizational Communication are _____ of Forms of Communication
Interaction Contexts
Q12.In communication process, receiver and sender are classified as
Communication Parties
Q13.Sender -> Message -> Receiver is?
one-way communication
Q14.Two-way communication process involves Sender, Message, Receiver and?
Feedback
Q15.Public speaking , Public announcements are communication contexts of?
Bull's eye theory
______________________
Chapter 07: Body Language
Q1.Piercing eye contact, hands behind head, palm-down handshake and standing while others are seated are indications of
Power/ Dominance
Q2.Disagreement, Anger, Skepticism are expressed through
Squinting eyes
Q3.Standing Tall has to do with ____
Upper Part of body
Q4.effects of right body language is ___-, makes intention more clear.
regulates behaviors
Q5.Walking at slow pace, Putting index finger on lips indicates
Evaluation
Q6.Walking with quick stride and arms swinging freely indicates
Enthusiasm
Q7.Where Verbal language fails, ____ helps
Body Language
Q8.The behavior of people are controlled with____
Upright Posture
Q9.Touching nose while speaking, covering mouth, avoiding eye contact indicates
Evaluation
Q10.The awareness of body language as an important tool of _____.
Communication
Q11.Verbal Language consist of _____ and sentences that are grammatically arranged to express meaning
Upper Part of body
Q12.Confidence. Cooperation, honesty are expressed through
Upright Posture
Q13.Postures are helpful in finding out degree of attention or _____
Involvement
Q14.Legs and body play an important role in
Postures
Q15.Leaning back, Avoiding eye contact, playing with objects on desk indicate
Boredom/ Lack of interest
_______________________
Chapter 08: Emotional Intelligence
Q1.The ability to sense and deal with emotions is called ____
Emotional Intelligence
Q2.Human Behaviors' are guided by emotional feelings and _______
Rational thoughts
Q3.Formal feelings are conditioned by organizational
Norms and rules
Q4.____ is the effort made by an employee to express organizationally desired emotions during interpersonal transactions
Emotional Labor
Q5.Emotional performance and its requirements are influenced by factors like Job Description, Gender Difference and
Cultural Difference
Q6.The high EI person is drawn to jobs involving _____
Social Interactions
Q7.Emotional Intelligence use emotions to facilitate thinking, understanding emotional meanings and
Manage Emotions
Q8.In case of organization, emotional considerations involve recognition of 2 distinct aspects, Emotional Labor
Emotional Dissonance
Q9.Conflict is _____ one cannot expect a conflict free situation
Inevitable
Q10.The Negative feelings take shape of Anger, ____ and resentment.
Frustration
Q11.What is acceptable to one culture may not be acceptable to other this indicates
Cultural Difference
Q12.____ is the negative difference between felt feelings and displayed and projected feelings.
Emotional Dissonance
Q13.6 universal events are Happiness, Surprise, Fear, Sadness, Anger and
Disgust
Q14.Conflict management involves prevention, minimization and
resolution of conflict
Q15.Conflict is ______ when it takes attention away from other important activities
Destructives
________________________
Chapter 09:Interpersonal Communication
Q1.formal groups and informal groups are
types of group
Q2.Process consultant are helpers, drawing upon several key facilitating behaviors like mirroring and
confronting
Q3.Modern organizations are characterized by work-force diversity, teamwork and
Q3.Modern organizations are characterized by work-force diversity, teamwork and
cross-cultural adaptions
Q4.Interpersonal relationships are the basic unit of examination in promoting a climate of performance in
modern organizations
Q5.The two important techniques useful for team building are, process consultation and?
feedback
Q6. 5 stages model of group development are forming, storming, norming, performing
Adjourning
Q7.
Culture is shaped by attitudes learned in childhood and later _____
internalized in adulthood
Q8.____ is understood by considering variables like context, formality, greetings
Culture
Q9.Groups become a team when they develop
Synergy
Q10.___ is a set of activities that help others focus on what is currently happening around them
process consultation
Q11.Societies are dependent on people and their constructive, functional and
creative abilities
Q12.Significance of group include emotional stability and
creativity
Q13.____ is determined by the organization chart
command groups
Q14. 5 characteristics which differentiate groups from a collection of people are, interaction, shared goals, norms,
role definition
Q15.____ are alliances based on individual interest and common causes.
informal groups
________________________
Chapter 10:Listening Skills
Q1.in Inactive listening, listener is active and receiver is _____
Passive
Q2.Hearing is a ______ as it does not require much attention.
passive activity
Q3.
Listening is _____ as it requires attention
active process
Q4._____ refers to the ability of understanding others.
Empathy
Q5.Memory is classified into two types, Short term memory and ____
Long-term memory
Q6.Top-down processing, refers to the use of background knowledge in understanding the meaning of _____
assigning meaning
Q7.Feedback completes the communication ___
cycle
Q8.____ occurs when the receiver has real concern, affection and love towards speakers.
Sympatric Listening
Q9.Listening is an attentive process of receiver in context of
Oral Communication
Q10.Listening of this type involves showing our concern, asking _____ and encouraging self disclosure.
sensitively questions
Q11.Analytical skill is the ability of _____good and bad.
distinguishing
Q12.Listening is a process of _____, attending, understanding, evaluating and remembering or responding with a suitable action
Sensing
Q13.Hearing is a sensory and _____ response.
Perceptual
Q14.Active Listening is also called as
Deliberate Listening
Q15.Types of Listening are, Active Listening, Inactive Listening, Sympathetic Listening,___
Empathic listening
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