Chapter 01: Concept of Group
Q1.Role ambiguity occours when there is
when members are confused about the delegation of job responsibilities.
Members do not have specific job descriptions
The instructions regarding the task were not clear
All of the above Correct Answer
Q2.Group dynamics can be defined as-
refers to the attitudinal and behavioral characteristics of a group
concerned about how groups are formed
Their structure and process, and how they function
All of the above Correct Answer
Q3.Charasteristics of a group are (i) interaction and common goal (ii) Interdependance and structure
(iii) Unity
I and ii
ii and iii
i, ii, iii Correct Answer
Q4.Which of the the following is not a group discussion techniquen
Lecturing Correct Answer
Q5.Status differentials is-
Differences in status among group members Correct Answer
Q6.Out of the following which is the most common and frequently used techniques for managing group dynamics
Be creative and adaptive.
Equalizing Participation
Call for Consensus
All of the above Correct Answer
Q7.During which stage of development, individuals accept one another and conflict is resolved through group discussion. Members of the group make decisions through a rational process that is focused on relevant goals rather than emotional issues.
performing Correct Answer
Q8.Group structure is a pattern of relationships among members that hold the group together A group's structure is the that which
help it achieve assigned goals
is an internal framework
defines members' relations to one another over time
All of the above Correct Answer
Q9.Secondary groups are large groups and involve i) Both formal and institutional relationships. ii) weak emotional ties and little personal knowledge of one another. iii) groups are short term
I and ii
i and iii
ii, iii
i,ii,iii Correct Answer
Q10.The functions that influence the effectiveness and productivity of groups are-
Task functions,
Maintenance functions,
Self-interest functions
All of the above Correct Answer
Q11.The ego states which Eric Berne identified are
parent
adult
child.
All of the above Correct Answer
Q12.Groupthink occurs when members of a group
exert pressure on each other to come to a consensus in decision making Correct Answer
Q13.Intermember Relations are
relations within the group
connections among the members
social network within a group
All of the above Correct Answer
Q14.Norms are typically created in order to facilitate
group survival
make behavior more predictable
avoid embarrassing situations,
All of the above Correct Answer
Q15.The ego state which Eric Berne identifie with rational, calculating, factual, and unemotional is
adult Correct Answer
Chapter 02: Personality and Consumer Behaviour
Q1.The degree to which an individual believes that his or her behavior has direct impact on the consequences of that behavior is called as
Locus of control Correct Answer
Q2.Marketers can create brand equity ____________.
By selling them in prestigious outlets Correct Answer
Q3.The tendency of individuals, which directs them to be inward and process feelings, thoughts and ideas within themselves is called as
Introversion Correct Answer
Q4.What is (are) a person’s unique psychological characteristics that lead to relatively consistent and lasting responses to his or her own environment?
Personality Correct Answer
Q5.What portrays the "whole person" interacting with his or her environment.
Lifestyle Correct Answer
Q6.The dynamic organisation within an individual of those psychological systems that determine his unique adjustment to his environment is called as
Personality Correct Answer
Q7.The basic premise of the _____________ is that people’s possessions contribute to and reflect their identities; that is, “we are what we have.”
self-concept Correct Answer
Q8.A _____________ is a need that is sufficiently pressing to direct the person to seek satisfaction of the need.
motive Correct Answer
Q9.The tendency in individuals to look outside themselves, searching for external stimuli with which they can interact is called as
Extroversion Correct Answer
Q10.Consumers often choose and use brands that have a brand personality consistent with how they see themselves, also known as the ________
actual self-concept Correct Answer
Chapter 03: Understanding Leadership
Q1.management is reactive, leadership is proactive
Agree Correct Answer
Q2.A leader gets his authority from his followers, a manager gets his authority by virtue of his position in the organization
Agree Correct Answer
Q3.A person becomes a leader on basis of his personal qualities.
Agree Correct Answer
Q4."Management is doing things right; leadership is doing the right things". Was said by-
Peter F. Drucker. Correct Answer
Q5.A person becomes a manager by virtue of his position.
Agree Correct Answer
Q6. A leader can be a morale booster by achieving full co-operation so that they perform with best of their abilities as they work to achieve goals.
Agree Correct Answer
Q7.management deals with the technical dimension in an organization or the job content; leadership deals with the people aspect in an organization.
Agree Correct Answer
Q8.A manager can continue in office till he performs his duties satisfactorily in congruence with organizational goals.A leader can maintain his position only through day to day wishes of followers.
Agree Correct Answer
Q9.Appreciation and rewards are key motivators that influence a person to achieve a desired goal.
Agree Correct Answer
Q10.ROLES OF MANAGERS are
Planning
Organizing
Controlling
All the above Correct Answer
Q11. Management is more of science as the managers are exact, planned, standard, logical and more of mind. Leadership, on the other hand, is an art. In an organization, if the managers are required, then leaders are a must/essential.
Agree Correct Answer
Q12.A leader proves to be playing an incentive role in the concern’s working. He motivates the employees with economic and non-economic rewards and thereby gets the work from the subordinates
Agree Correct Answer
Q13.Characteristics of Leadership are-
It is an inter-personal process
A leader is involved in shaping and moulding the behaviour of the group
It is a group process
All the above Correct Answer
Q14.Leadership is the potential to influence behavior of others
Agree Correct Answer
Chapter 04: Theories of Effective Leadership
Q1.The leaders whose power comes from their formal authority and responsibility in the organization are
Transactional Leaders Correct Answer
Q2.The theory, which states that leaders form different kinds of relationships with various groups of subordinates. One group, referred to as the in-group, is favored by the leader. Members of in-group receive considerably more attention from the leader and have more access to the organizational resources. By contrast, other subordinates fall into the out-group is
Leadership-Member Exchange (LMX) Theory Correct Answer
Q3.As per path goal leadership theory,a leader who sets challenging goals and encourages employees to reach their peak performance. The leader believes that employees are responsible enough to accomplish challenging goals . The leadership style is
Achievement-oriented Correct Answer
Q4.According to the leadership model if an organization attempts to achieve group effectiveness through leadership, then there is a need to assess the leader according to an underlying trait, assess the situation faced by the leader, and construct a proper match between the two is-
Fiedler’s Contingency Model Correct Answer
Q5.According to Likert the leadership style whereThe responsibility lies at the managerial levels but not at the lower levels of the organizational hierarchy. The superior has condescending confidence and trust in subordinates
Benevolent Authoritative Correct Answer
Q6.As per path goal leadership theory,a leader who is friendly towards subordinates and displays personal concern for their needs, welfare, and well-being. The leadership style is
Supportive Correct Answer
Q7.leader tries to maintain a balance between goals of company and the needs of people
Middle-of-the-Road Correct Answer
Q8.According to Likert the leadership style where Responsibility lies in the hands of the people at the upper echelons of the hierarchy. The superior has no trust and confidence in subordinates. The decisions are imposed on subordinates and they do not feel free at all to discuss things about the job with their superior. The teamwork or communication is very little and the motivation is based on
threats.
Exploitative Authoritative Correct Answer
Q9.The leadership style in which the problem is identified by the manager, he does not take a final decision. The problem is presented to the subordinates and the solutions are suggested by the
Consulting style Correct Answer
Q10.The philosophy that a leader can influence followers only when he practices what he preaches. The leaders act as role models that followers seek to emulate. Such leaders always win the trust and respect of their followers through their action are-
Transformational Leaders Correct Answer
Q11.According to Likert the leadership styleResponsibility is spread widely through the organizational hierarchy. The superior has substantial but not complete confidence in subordinates. Some amount of discussion about job related things takes place between the superior and subordinates.
Consultative Correct Answer
Q12.Leaders act as mentors to their followers and reward them for creativity and innovation. The followers are treated differently according to their talents and knowledge are
Transformational Leaders Correct Answer
Q13.Leaders style characterized by low task and high people orientation
Country Club Correct Answer
Q14.According to trait theor"Successful leaders definitely have interests, abilities, and personality traits that are different from those of the less effective leaders"
Agree Correct Answer
Q15.The style in which the decision is chosen by the manager only but he understands that there will be some amount of resistance from those faced with the decision and therefore makes efforts to persuade them to accept it.
Selling style Correct Answer
Chapter 05 : Leadership Styles
Q1.Successful team development comes through which of the following stages
Forming,
Norming
Storming
All the above Correct Answer
Q2.The Best Practices in Balancing Leadership and Teamwork include-
Collaboration
Creativity
Goal-orientation
All the above Correct Answer
Q3.The leaders who are essentially democratic in their approach, and use influence and persuasion rather than fear to lead the team
Contemporary leaders Correct Answer
Q4.The leaders who are charismatic individuals who have the ability to influence team to meet the organization’s strategic goals. These leaders encourage and enable the development of an organization that is characterized by a culture based on integrity, transparency, and genuine respect for others are-
Transformational leaders Correct Answer
Q5.The leaders who transact work with team members in exchange for tangible and intangible rewards for delivering the assigned tasks
Transactional leaders Correct Answer
Q6.Your style of leadership is influenced by-
Your Personality
Your Team’s composition
Your Environment
All the above Correct Answer
Q7.The Leadership model which states that there is no single style of leadership that is effective in all circumstances and that you should alter your leadership style to suit the ability and motivation of the team to do the task
Situational Leadership Correct Answer
Q8.The leader who sees the invisible, feels the intangible, and achieves the impossible is a ---------------- leader
Visionary Correct Answer
Q9.The leaders who inspire respect by setting a fine example of integrity for team members and all the stakeholders.
Ethical leaders Correct Answer
Q10.The Best Practices in Balancing Leadership and Teamwork include-
Empowerment
Team-building
Integrity
All the above Correct Answer
Q11.The style of leadership which is both directive and controlling. The leader will make all decisions without consulting employees and will also dictate employee roles is
Autocratic Leadership Correct Answer
Q12.The style of management is centered on employee participation and involves decision making by consensus and consultation. The leader will involve employees in the decision-making process and they will be encouraged to give input and delegate assignments is
Democratic Leadership Correct Answer
Q13.The Impact of leadership style can be judged by -
Your team performance
Your role as a leader
Task Accomplishment
All the above Correct Answer
Q14.The style of leadership that makes employees responsible for most of the decisions that are made, and in which they are minimally supervised. Employees are responsible for motivating and managing themselves on a daily basis under this leadership style
Laissez-Faire Leadership Correct Answer
Q15.The leader’s whose actions set an example for the team members has
Integrety Correct Answer
Chapter 06 : Leadership Skills and Traits
Q1.Creativity of a leader means-
Thiking Out of box
Acting in non-traditional way
Only A
Both A&B Correct Answer
Q2.To become a leader one must undertake-
ownership of problems
Introduce improvements
Develop Logical thinking
All the above Correct Answer
Q3.A strong leader is one who is able to-
Thinks and plans ahead
Is ready with solutions
understands the pulse of his employees
All the above Correct Answer
Q4.Deligation means-
Assigning duties to each employee Correct Answer
Q5.A successful leader should have no integrity gap and should project themselves as they are and not wear any mask.
Agree Correct Answer
Q6.In information technology (IT), executives are often required to be equipped with which skills
Strategic planning
risk management
data governance
All the above Correct Answer
Q7.Authenticity encompasses which qualities of aleader-
trustworthiness
openness
empathy and being real
All the above Correct Answer
Q8.Some leaders cannot be humble because thy have-
High ego
Power positioning
Inferioriority complex
All the above Correct Answer
Q9.To become a leader one must undertake-
Master Your Time
assess employees’ contribution
Provide Work-Life Balance
All the above Correct Answer
Q10.Searching for self-knowledge and self-regard is a competancy of a leader
Agree Correct Answer
Q11.To become a leader one must undertake-
Manage Employee’s Professional growth
Let your employees speak
Facilitate Brainstorming
All the above Correct Answer
Q12.A good leader will value relationships, and will actively work to build one-on-one associations as well as fostering healthy relationships among the community
Agree Correct Answer
Q13.Self-Motivation for the Leaders helps in improving
Team Productivity
Reducing Stress
Career Advancement Opportunities
All the above Correct Answer
Q14.Trustworthiness of a leader means-
Employees feel comfortable in asking questions
Employees feel comfortable in seeking openion
Only A
Both A&B Correct Answer
Q15.The competencies of leadership as described by Warren Bennis are-
forming a vision which provides people with a bridge to the future
giving meaning to that vision through communication
building trust
All the above Correct Answer
Chapter 07: Leadership in the Contemporary World
Q1.Inspirational leaders have exceptional motivational qualities, the outcome of which will be the development of high performance and motivated teams having the willingness to achieve superior professional standards for their leader.
True Correct Answer
Q2.Inspirational leaders not only benefit others but also gain personally by achieving higher levels professionally and achieving personal excellence
True Correct Answer
Q3.The clich that leaders are made and not born signifies the fact that leadership and exceptional leadership at that can be within reach of anyone provided they do the steps needed for effective leadership right
Agree Correct Answer
Q4.leadership is always about the good struggle and the struggle over defining values and principles must not be sacrificed at the altar of expediency
Agree Correct Answer
Q5.Inspirational leaders must have which the following qualities-
Ability to motivate others and own self
competence and honesty
progressive approach
All The above Correct Answer
Q6.Communication is an effective tool which would not only make popular and favorite leader in the organization but also motivate team members to love, care and support the leader unconditionally.
Agree Correct Answer
Q7.Whose leadership brand was that of integrity, honesty, principles, strength of character and above all truth.
Mahatma Gandhi Correct Answer
Q8.For portraying effective and efficacious leadership, leaders must
articulate a vision
lay down a mission
communicate the vision and the mission to all the relevant stakeholders
All The above Correct Answer
Chrysler Correct Answer
Q10.Inspirational leaders are gifted with charismatic qualities and are exceptional motivators who can drive organizational excellence by influencing people and motivating them to utilize their talent optimally
Agree Correct Answer
Q11.Employees would never accept someone as their leader who has never performed but is management’s favorite.
Agree Correct Answer
Q12.Business leaders in the 21st century need to have vision and mission as well as a sense of purpose if they are to achieve success in the uber-competitive marketplace.
Agree Correct Answer
Q13.Inspirational leaders should be able to demonstrate their leadership capabilities effectively and be able to influence people with their special qualities such as honesty, progressive outlook, competence and the right kind of attitude
Agree Correct Answer
Q14.“Sandwich Layer” is the name given to-
Middle Management Correct Answer
Q15.Promotions should be linked to individual track record, past performances, behavioral skills, and attitude
Agree Correct Answer
Chapter 08: Leadership Assessment
Q1.Self-assessments can serve as a source of motivation because by way of self-assessments the leaders can track their progress and be motivated by their achievements as leaders.
Agree Correct Answer
Q2.360 Degree Feedback as a Technique of Leadership Assessment include
Completion of a Confidential Survey
Rating & Feedback
Analysis of results and developing an action plan
All the above Correct Answer
Q3.Techniques of Self-Assessment for Leadership Skills include
Reflective Journaling Technique
Checklists and Survey Method
360 Degree Feedback
All the above Correct Answer
Q4.Self-assessments promote self-awareness by giving an account of the personal & professional strengths as well as weaknesses.
Agree Correct Answer
Q5.Leaders who are self-aware are able to monitor their progress and areas of improvement both professionally and personally. They can chart a futuristic plan of action and identify the areas of development which will determine their future growth prospects and help them in achieving success in their professional endeavours.
Agree Correct Answer
Q6.By improving self-awareness, the leaders can hone their inspirational and leadership qualities
Agree Correct Answer
Q7.Inspirational leaders stress a lot on honing their interpersonal and emotional competencies for gaining acceptance as leaders.
Agree Correct Answer
Q8.Effective leaders should be able to have a perfect assessment of their strengths/weaknesses and deal with it efficiently. By adopting remedial measures, they should reinforce their areas of strengths and overcome their deficiencies.
Agree Correct Answer
Q9.Successful leaders should have exceptional emotional as well as personal qualities like diplomacy, leading by examples and maintain an empathetic approach
Agree Correct Answer
Q10.Some common leadership competencies that should include in the 360-degree survey are:
Honesty
high motivational qualities
straightforward approach and competence.
All the above Correct Answer
Q11.Inspirational leaders have-
high sense of integrity
emotional stability
self-accountable and dependable
All the above Correct Answer
Q12.Leaders can develop their leadership development plans by way of self-assessment and drive leadership strategies accordingly for accomplishing superior performance benchmarks
Agree Correct Answer
Q13.Steps involved in using checklists & surveys for assessment of leadership include
checklists of the leadership competencies are compiled.
Assessing the personal strengths
Working in the areas of development and monitoring progress or growth
All the above Correct Answer
Q14.Inspirational leaders are known for their-
Challenging Capabilities
Encouraging Capailities
Involving capabilities
All the above Correct Answer
Q15.Reflective Journaling Technique for assessment of leadership development skills include
1. Identification and recording of the learning experiences at work in a journal.
2. Reflecting on the lessons
3. Drawing out conclusions from the learning experience
4. All the above Correct Answer
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